Return Policy

1. Eligibility for Returns:

   • Returns are accepted within 7 days of delivery.

   • The product must be unused, unopened, and in its original packaging.

   • Consumable products (such as supplements) are non-returnable if the seal is broken for hygiene reasons.

2. Return Process:

   • To initiate a return, please contact our customer support at info@nucleusnutrition.com with your order details and reason for return.

   • Once approved, we will provide instructions on how to send the product back to us.

3. Return Shipping:

   • Customers are responsible for the return shipping charges unless the return is due to a damaged or incorrect product received.

4. Damaged or Incorrect Products:

   • If you receive a damaged or incorrect product, please contact our support team within 48 hours of delivery. We will arrange a replacement or refund at no additional cost.

5. Refunds:

   • Once we receive the returned product and inspect it, refunds will be processed within 7-10 business days. The refund will be credited to the original payment method used.

6. Non-Returnable Items:

   • Opened or used products.

   • Products without original packaging or tampered seals.

   • Items purchased on clearance or special promotions.

For any queries regarding shipping or returns, feel free to reach out to our customer service team at info@nucleusnutrition.com.